Shipping and Returns
Where do you ship from?
All orders ship from our production facility and office headquarters based in downtown, Toronto, Canada.
What carriers do you use?
We ship using Canada Post, FedEx and DHL.
Do you offer free shipping?
Yes! We are excited to offer free shipping to anywhere in North America on all orders of $50 or more.
What about international shipping?
We offer competitive pricing on international shipping. Rates will be calculated depending on the weight of your order. We ship worldwide but please contact us at email@example.com if you don’t see your hometown listed.
What about customs and duties?
Please note that any customs, duties, taxes, and other import fees, that your parcel incurs during shipment, is the customer/receiver's responsibility to pay. These fees are determined by your country's government. Leaves Of Trees cannot be responsible for these charges.
How long will it take for me to receive my all-natural, handcrafted skincare?
We process orders from Monday to Friday between the hours of 9:00 am to 12:00 pm EST. Orders placed after 12:00 pm EST will ship the following business day.
Orders shipped locally can take up to 5-7 business days.
Orders shipping across Canada and the USA can take up to 7 - 10 business days
Orders shipping internationally can take up to 15 business days
Please note that these are estimates and may be subject to change depending on holidays and weather. If you have not received your order within 15 - 30 business days of purchasing, please contact us at firstname.lastname@example.org.
Do you offer tracking?
Yes! Upon fulfillment of your order, you will receive a confirmation email containing a link for tracking. Please allow up to 24 hours to start tracking your package.
We make our products by hand in small batches with a lot of love and we want you to love them too!
If for some reason you are not satisfied with our product, please contact us at email@example.com to arrange for return and/or exchange of the unused portion within 30 days of purchase.
Products purchased at 177 Queen Street East or on www.leavesoftrees.com can be returned in-store for a full refund with original receipt within 30 days of purchase.
Products that were purchased from one of our stockists are subject to that stockists return policies. Please contact them directly or visit their website to view their unique policy.